How do I return a purchase made through a 3rd party authorized seller?
If you've made your purchase through a 3rd party authorized seller and need to return or exchange your purchase then we recommend you to contact the same seller you've purchased from directly.
**Please keep in mind that Truffoire does have a wide variety of authorized sellers around the world…However, every storefront, salon, spa, medical professional or any other authorized seller of Truffoire products is a privately-owned independently-operated third-party business entity that is authorized to resell our product line.
We, as the distributors do not have any involvement with the hiring, training, supervising, or distinct business policies of any Retail Location or its employees. However, we do maintain a relationship with the Ownership Teams, and our management will be glad to reach out to the location to further discuss any concerns.
You may always contact us at cs@truffoire.com for further assistance.
Can I return a purchase made through a 3rd party authorized seller directly to Truffoire distribution site?
For any purchase made directly with Truffoire through www.truffoire.com we are more than happy to assist you directly with your return.
However, if your purchase was made through a 3rd party seller, you will have to contact the seller you've purchased from directly.
Every storefront, salon, spa, medical professional or any other authorized seller of Truffoire products is a privately-owned independently-operated third-party business entity that is authorized to resell our product line.
When you make your purchase through a 3rd party seller, ONLY they have access to your transaction information and history.
We as the manufacturers have no access to any 3rd party sellers point of sales or their customer information or funds as Truffoire only manufacturers and distributes their product line.
For further assistance you may always email us at cs@truffoire.com
How do I know if I my purchase was through an AUTHORIZED seller?
All authorized sellers locations should have a printed "Truffoire Authorized Seller Certificate" so you can make your purchase at ease knowing you've made your purchased at an authorized seller location.
If you are not sure if your purchase was from an authorized seller you may always reach out to us at cs@truffoire.com and we will gladly check for you.
You can also check with our Concierge by clicking HERE.
How can I find an Authorized Seller near me?
To find an authorized seller near you please connect with our Concierge by clicking HERE.
You may always contact us at cs@truffoire.com for further assistance.
Are there any authorized online vendors?
No, the ONLY official Truffoire online store is www.truffoire.com
Truffoire strongly advises AGAINST the purchase of any Truffoire products from UNAUTHORIZED online vendors like ebay, Amazon, poshmark, mercari or others.
Unauthorized products may be used, expired or counterfeit and present a serious health risk.
Truffoire has found many unauthorized and counterfeit products online and we do NOT guarantee these purchases.
To report unauthorized sales or confirm the authenticity of your product, please contact us by clicking HERE.
I have made my purchase through an authorized 3rd party seller but I receive a defective/damaged product, what do I do?
If you've made your purchase through an authorized 3rd party seller and you have received a damaged or defective product, please contact us directly through cs@truffoire.com providing information and a proof of purchase and we will be more than happy to assist you.
If you need any further assistance, please click the button below to contact us.